What Our Clients Say
Helpful staff. Reasonable-ish pricing. They had to come back twice because the actual problem wasn't diagnosed properly (first the transformer was replaced, but the actual problem was the wiring on the roof). This was noticed after I tried turning on the AC after the first visit. A little expensive overall between the two visits, but they got the job done. They knew our condo building well, so that helped.
GB Services was great to work with! Mark came out to assess our basement apartment in a timely manner and provided us with options and a recommendation for what we could do. Once we had a quote, Mark also spoke directly with us several times to answer our questions and provided very detailed and thorough answers. We decided to go with them because the quote was reasonable and the customer service was great. The installation of a ductless system also went well. Austin and Alex were very professional and spent the whole day at our house making sure the job was done right. We are very happy with our new unit!
From the moment I first called last summer I have been constantly impressed with every person I came in contact with from GB Services from those I talked to on the phone to the 4 different technicians we've met. We had an AC system completely replaced last week and the experience exceeded expectations. They came out the day before to walk through and make sure they had everything they needed, the day of they laid down cushions and tarps to make sure they didn't mess up the floors, they put new booties on every time they came in and out, they kept me informed all day with what they were doing, they took their time to make sure everything was perfect and went over everything in detail before leaving. I seriously can not recommend this company enough, it is extremely unique to find a company where every single employee is courteous, kind, and helpful.
Decatur, Atlanta, GA
Great team and great work. John came out to install a dryer vent from the basement through a brick wall to the outside. Excellent work.
Very friendly & professional service. The technician, Alex, repaired my AC in less than an hour! He quickly diagnosed the issue & promptly replaced the broken part. Highly recommend GB Services for anyone who needs HVAC work done.
Called them up because of the yelp review. Even though the wait was long for them to come out because it's Summer, I was happy I chose their services. They showed up early and gave me options of what I could do with my "original" AC. The invoice they gave me would not have been matched elsewhere based on calls I made to other vendors. It was very fair.
One of the most honest and forthcoming companies I've ever worked with. Another wonderful factor is that everyone in this company communicates with each other so the frustration of getting a different answer has never occurred, which gives me such piece of mind that I don't have to figure out why I'm getting conflicting information like so many other companies.
Used their website to request service on a Sunday, got a call first thing Monday morning and they were on site by 10:30 that morning. Within an 1.5 hours or so they had diagnosed where the problem was (bad contactor inside the rooftop unit), replaced it, added some refrigerant because it was about 1lb low, and then packed up.
I watched them work the whole time they were there in order to learn; they were both fast, very experienced, and happy to answer my questions. There was no BS, upselling, etc. The price wasn't a deal but was reasonable. No complaints from me because you get what you pay for; they were fast and good, which means they could not also be cheap (classic iron triangle, you can only pick two sides).
Will happily call them back up next time there is a problem.
GB Services is dedicated to fixing the problem properly. Over 3 days, Mark and several other technicians worked to diagnose the problem, fix it, then returned to confirm it was addressed. All the technicians were extremely professional and pleasant to work with. I've never had such a pleasant overall experience starting with Judi getting us scheduled, to feeling like we weren't overcharged when all was completed. Thank you, GB Services! You are our go-to HVAC experts and we highly recommend you to our neighbors and friends.
GB Services lives up to and exceeds their reputation. I had read the reviews but then when it's your turn for a HVAC need, this should be your only choice
Beginning with Mark's recommendations of what were the choices I had for adding an additional unit to my home and affordable options. No overselling, no unnecessary add ons. Next, the follow up from Judi with scheduling and confirming the dates and times. And today the completion of the project. John and crew were professional, courteous, and incredibly clean workers.
So refreshing to have a service company come on time, do what they promise, do their job, and live up to their reviews. Mark's knowledge and level of service flows through to his crews, ensuring one more very happy customer. One happy customer that won't hesitate to spread the good name of GB Services!
I've met various craftsman from the UK, and from my past experiences they are much more knowledgeable and professional than an above average handyman in the US. They know their trade.
The bloke who came to service my HVAC was no exception. He fixed the problem w/ my HVAC in under an hour after the first crumby company couldn't figure it out at all. Sadly, these guys don't do work for my (or any) home warranty company, so you'll have to come out of your own pocket. If I'm spending my own money, I'll go back to them in a second.
The only knock on these guys is they don't work on the weekends (the best don't have to, I suppose). I had a minor issue with my bill, but the Company was very reasonable in sorting the issue out with me.
Living out of town off and on, what a lucky day it was to find GB Servies....Mark Moore knows his business and how to treat a new customer....I called and he was there in a couple of hours...fixed the problem and keeps a maintenance on the furnace...Our next door neighbor also signed up....Mark thanks for the great service....as a business owner myself I would recommend you without hesitation...Ric H
I can only say positive things about GB Services and I highly recommend to everyone need of HVAC Service. They are very responsive, timely, very friendly and they have great service. Thanks to Judi and Joey, my A/C is fixed very quickly in these cold weathers of Atlanta.
Thumbs up to GB Services.
Bought a new condo in December. First time we turned on the A/C we discovered there was no cool air coming out. Found GB Services through Yelp. They came out, inspected the unit which was almost 20 years old and explained patiently and clearly why it needed to be replaced.
They submitted several "quotes" that gave us a variety of options suited to our situation. We picked the one we thought best (not the most expensive by the way).
We were not in a hurry since the weather was still cool so a week after the decision was made they showed up on the appointed day at the appointed time. They laid out drop cloths over our floors, hauled out the old unit without leaving any mess behind, and installed the new unit.
They were clean, friendly and efficient.
We would definitely recommend them to anyone needing HAVC service.
I called GB based on very high Yelp reviews, and found them to be exactly what the reviews stated: Friendly, courteous, and accomodating to work with me and my tenant around challenging schedules and needs. They offered a way to avoid the service call by first checking things that I could check. Their tech came on time, diagnosed the problem and had the necessary part on his truck, so no return visit to arrange. Judy, the scheduler was very personable and helpful. The charge for our service call, including replacing a cracked hot surface igniter, came to less than $250, which I thought was reasonable. I give them top marks all around.