What Our Clients Say
EXCELLENT
Trustindex verifies that the original source of the review is Google. Marcus was really helpful when I called for help about an HVAC's broken inducer motor. I'd already made several calls to various vendors who were rushed to try and move me to a paid service visit before having any discussions. My property manager had already gotten a quote, details, and even photos of what was going on - and I was conducting due diligence and getting educated on the issue. Marcus was generous and informative with his time... especially when I realized we were out of their service area. Doh! Regardless, GB Services HVAC is who I'll go to once they expand or we acquire the next investment property in Atlanta, or if others need a recommendation. I really appreciated being able to speak with someone knowledgeable right away.Trustindex verifies that the original source of the review is Google. Paolo is an excellent A/C HVAC service man and installed our new Carrier A/C unit perfectly!Trustindex verifies that the original source of the review is Google. Chris came out and was very thorough! We have an old unit and something was not working correctly. After the diagnostic test he found there was a blockage. After a little investigation he found the problem and our old unit is working great. He gave us some helpful advice. I highly recommend GB services. Second time I have used them!Trustindex verifies that the original source of the review is Google. My air conditioner stopped blowing cool air early morning on a hot Saturday. Marcus was quick to respond to my voicemail and Chris was out to visit my condo building only a few hours later. Chris quickly and efficiently diagnosed the problem and explained it thoroughly. He had the issue resolved within one hour. Thank you very much for the quick service on a weekend!Trustindex verifies that the original source of the review is Google. Marcus was very professional and answered all my questions until everything was clear to me. There was a mishap with the first scheduled visit and Marcus was very responsive and squeezed me the next day in since I couldn't accept any other day/time. He was very helpful and courteous. The technician who came to the condo unit, Christopher, was great. He called in advance, arrived on time, was extremely thorough and was very tidy. Christopher explained everything that was a necessary fix versus what he was recommending to do and why. He was very clear which things were working well and didn't need to be changed out, but what the benefit was in doing so now versus later. He was extremely helpful.Trustindex verifies that the original source of the review is Google. Great experience from start to finish! Thank you Marcus for your professionalism in scheduling my initial appointment to clarifying and explaining the costs and duration of my job. Kudos to Chris and Alex who performed the job. They were familiar with the complexities involved (condo with system in outdoor closet with WH). Job was performed timely as stated. I would highly recommend G&B. Honest, trustworthy and quality products and work.Trustindex verifies that the original source of the review is Google. Great experience from Chris with GB Services. Highly recommended.Trustindex verifies that the original source of the review is Google. Have used this company for some time and am always pleased with their service. Chris has been our technician lately and is very thorough and professional. Would highly recommend.Trustindex verifies that the original source of the review is Google. Good experience with Chris and with GB Services overall at the end of 2022. They were prompt with the estimate and the service. Our HVAC replacement wasn't an easy job as they ran into a couple of bad surprises along the way, and the team patiently worked through them. The new unit ended up being slightly bigger than the doorway, and they had to remove a piece of the frame. I'll admit the end result left a couple of scratches in places, but considering the issue and effort I'm pleased with the result. It was a long, frustrating day for Chris and team, I know. I appreciate how hard they worked and their commitment to getting it done that day. The price seemed reasonable, and we'll work with them again for future needs.Load more
Verified Good experience with Chris and with GB Services overall at the end of 2022. They were prompt with the estimate and the service. Our HVAC replacement wasn't an easy job as they ran into a couple of bad surprises along the way, and the team patiently worked through them. The new unit ended up being slightly bigger than the doorway, and they had to remove a piece of the frame. I'll admit the end result left a couple of scratches in places, but considering the issue and effort I'm pleased with the result. It was a long, frustrating day for Chris and team, I know. I appreciate how hard they worked and their commitment to getting it done that day. The price seemed reasonable, and we'll work with them again for future needs.Verified GB was great! Their visit fee is half as much as the company I was using and were very upfront about costs. My AC was out on the hottest day of the year. Chris couldn't have tried harder to ensure it was fixed. He even followed up several times that day to make sure it was working! I couldn't recommend them more!Verified Alex did a great job with my biannual service call. I am relatively new to GB SERVICES. He made sure the hearting/air conditioning unit was working properly and changed the filter. He was very professional and courteous. I look forward to the next service call. Thank you, Alex!Verified Techie ("Chris") was on time for semi-annual Fall service. He was thorough, knowledgable, conscientious, affable. Provided understandable answers to my incessant questions. Furnace & heat pump (Carrier) purchased Nov. 2018. G.B.'s quote for equipment was better than other name brand provider and equipment, so far, has performed w/o any issues.Verified One of the most honest and forthcoming companies I've ever worked with. Another wonderful factor is that everyone in this company communicates with each other so the frustration of getting a different answer has never occurred, which gives me such piece of mind that I don't have to figure out why I'm getting conflicting information like so many other companies.Verified I found GB Services for an IT closet cooler at work. They've proven themselves much better than the last vendor and I also signed up for their contract at my home. It would be nice if they scheduled visits automatically as part of their contracts. But as long as you set reminders so you can call and schedule regular service you're good. When a small unit at work lost a compressor they were super honest about it not being worth replacing because of cost. They also recommended I get the replacement online because it isn't something they purchase so would cost more getting from them. Great service for over a year now and don't plan on switching.Verified I Would recommend using GB services. Mark and Brandy are super helpful, responsive and understanding. They believe in quality customer service and it shows in how they take care of their customers. I had a routine maintenance servicing and needed them to come back out to check on something, they arrived the next day and made sure everything was in working order. Mark was available to answer questions and Brandy was great at proving updates on the techs location and schedule. Please consider using them for your hvac needs,I will be a return customer for sure!Verified My experience was very good, not at all what I was expecting. They always called when they were on their way, and were always on time or within a few minutes of the scheduled appointment. They fixed our issue and checked out the entire system, also giving me pointers on maintenance and things I should do myself. Overall very pleased with the service!Load more